CastleVille - OLD NEWS BUT ACTIVE CRASH ISSUE STILL

SEEMS THAT CRASH ISSUE IS ACTIVE STILL

Greetings CastleVille Fans! We are working actively to fix the Crash issues on CV and we need your help! Please take our Survey and give us all the information you can to help us make fixes and help you to continue playing, crash-free. Thank you!

Take our SURVEY now! http://zynga.tm/rU6

Hit the SHARE button below & get your friends to help too!

CastleVille Crash Issues

Please take a moment to fill out your details in this form. We are actively trying to fix the CV Crash Issues. Thank you!

* Required

Please fill out your FB or ZID below: *


What kind of Crash did you experience? *


•  Flash Crash
•  OOS/ You've lost the Magic/ Bug Crash


What action did you perform right before the Crash occured? *


What Feature were you playing through, during the time that the Crash occured? *


Are you playing other Flash Games on multiple tabs at the time, CastleVille Flash crashes occur? *


•  Yes
•  No


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CastleVille - Loading Issue

CastleVille - Loading Issue

OFFICIAL INFO!!!

Current Issue: Loading 95% of the Way / Blank Screen

Players have been reporting that their Kingdom is only loading 95% of the way or giving a Blank Screen. We've notified the Studio, and they are presently looking into the issue, with a resolution coming shortly.Not receiving Geodes when you tend?  Report via "Please Fix!". 
By clicking "Please Fix!", this tracks the number of players that have been affected by the particular issue. 
Daily and weekly reports are sent to the Game studio with the number of the players that clicked on the button, specific to the issue. 
If you do not need an answer from Customer Support, we recommend you click "Please Fix!" as an alternative to contacting us.

Support for CityVille, CastleVille, Slingo, Bingo, Cafe World, and ChefVille experiencing delays

ATTENTION!!!

Updated August 8, 2012 9:43 AM PST

SERVICE ALERT: One of our support centers continues to be impacted by inclement weather. We anticipate conditions will improve over the next few days, but you may experience extended response times as a result.

Affected games include:

* Cafe World
* CastleVille
* ChefVille
* CityVille
* FarmVille
* Zynga Bingo
* Zynga Slingo

We continue to work diligently to return to normal response times as quickly as possible.

Thank you for your patience and understanding.

- Zynga Customer Support